All Systems Operational

About This Site

Welcome to the ShipRush status page.

ShipRush Web ? Operational
90 days ago
99.74 % uptime
Today
Carrier Functionality ? Operational
90 days ago
99.97 % uptime
Today
Ecommerce connectivity ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 18:00 PST
Scheduled - Between 1:00a - 2:00a PST, 2/14 (early tomorrow morning), Portions of ShipRush Web will be down for maintenance. Specifically, packing lists will be unavailable, and other errors may occur with normal web usage.
Feb 13, 14:03 PST
Feb 12, 2020
Resolved - This error requires a re-registration of your ShipRush Discount Postage account to resolve. The core issue is accounts can be set to inactive or invalid if registered with non-standard addresses, such as PO Boxes. Re-registering the account temporarily relieves the block, but please do set up the new account with a physical location, and update your return address after registration. Here are the steps to follow:

1) Log into My.ShipRush.com and navigate to Settings. Take note of your account address.
2) Follow this link, while still in settings:
https://my.shiprush.com/CreateAccount/Testing_DeleteAllShippingAccounts?carrierType=ShipRushUSPS
That will remove your SRDP account fully. No history will be lost, and your postage balance will remain the same. O
3) Once removed, go back into settings and click the "Add Shipping Account" button in the top right corner. Complete the wizard

** If you are a desktop shipper, you will then need to go into ShipRush Desktop, delete your old account there, then select to Connect to Existing account to select the new one.
4) Try your shipment again!

Please reach out to support if you continue to have difficulties.
Feb 12, 11:44 PST
Investigating - Some users are experiencing this error when attempting to ship:

Postage Server Returned Error: Invalid field value related to Payment.

We are aware of the issue and are working with our postage provider to resolve. We will update here once we have more to share.
Feb 12, 11:04 PST
Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.